Your information deserves thoughtful care.

Information collected for security and operation

The website processes limited technical information needed to operate reliably and prevent abuse. This can include request timing, browser and network information, a Cloudflare Turnstile verification token, and privacy preserving identifiers derived from network information. We use these signals for security, rate limits, troubleshooting, and spending controls.

How information is used

• Respond to quote and contact requests.
• Understand the requested property, event, service, and timing.
• Create a lighting preview when that feature is available and requested.
• Protect the website from spam, fraud, automated abuse, and excessive use.
• Diagnose failures and improve the reliability of the service.
• Meet legal obligations and protect customers, the business, and the public.

Photos and Design Studio previews

HEIC photos are converted on your device. The application accepts JPEG and PNG files, validates the file contents, removes embedded metadata by reencoding the image, and applies size and dimension limits. When preview generation is available and you choose to generate a design, the sanitized image is sent to the configured AI service for that request. North Shift Lighting does not intentionally save the original photo or generated preview in its own application storage. Provider processing and temporary retention are governed by that provider’s service practices.

A generated preview is a design concept. It is not a final plan, measurement, quote, or promise of the completed installation.

Service providers

We use service providers to operate the website, prevent abuse, store quote requests, send notifications, host the application, and create previews when generation is enabled. These providers currently include Supabase, Cloudflare, the selected hosting provider, Resend when email notifications are configured, and OpenAI when preview generation is enabled. They process information only for the services they provide to us and under their own applicable terms and privacy practices.

Retention

We keep personal information only as long as reasonably needed to respond to requests, provide the service, maintain security, resolve disputes, and meet legal obligations. Security records are designed to be short lived and use privacy preserving identifiers where practical. Service providers may keep limited copies according to their own retention and security practices.

Sharing and sale

We do not sell personal information or share it for targeted advertising. We may share information with the service providers described above, when required by law, or when reasonably necessary to protect customers, the business, or the public.

Your choices

You may ask what personal information we hold about you, request a correction or deletion, or withdraw a request by contacting us through the Contact page. Some information may need to be retained when required for security, legal, or recordkeeping reasons.

Contact us about privacy

Children

This website is intended for homeowners, property representatives, and event organizers. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Security

We use administrative and technical safeguards designed to protect the information handled by the website. No online system can guarantee absolute security. Please do not submit highly sensitive information through a quote, contact, or photo upload form.

Changes

We may update this policy as the website, business, or legal requirements change. The effective date above will be updated when a material revision is published.